I'd like a film but it's not available.

We are constantly updating our Download portfolio. If there is something you would like, please submit a ticket to the support team with your request.

My email address is not valid, even though I signed up.

Eurocreme.com operates on a different membership database to that of Eurocremestore.com and the now defunct eurocremedvd.com. Please sign up to eurocreme.com where you can use the same details if you wish.

My credit card won't go through, why not?

Please make sure you have put all the correct details in as stated on your credit card and statement, and of course ensure you have available funds. We support payment via Mastercard and Visa only.

What will show on my credit card bill?

You will see your payments go through our payment facility and named: CG Billing.

What does DRM Free mean?

All our downloads are DRM Free, which stands for Digital Rights Management. This means that once you have downloaded our movie, it's yours forever, with no time limit or validity issues.

Are downloads as good as DVDs?

Our downloads are the same quality as DVD.

What file format are your downloads?

All our downloads are currently in .wmv format.

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